About KranenSpecialist BV
About KranenSpecialist BV
Since 2004
Since our founding in 2004, we've grown from a small plumbing shop in Groningen to where we are today, the leading parts supplier. With a growing customer base of installation companies, institutions, and private individuals, we're able to maintain annual growth even in these challenging times. We're also growing our parts offerings. New brands are added every year, and we serve them in our own unique way.
We're happy to help you make the right choice. We prefer to do this via email or WhatsApp. Besides allowing us to see which product you have by sending a photo, this also qualifies you for our Advice Guarantee.
We are very confident in our specialization and are therefore happy to offer you our assistance in ordering the right parts.
We believe in the advice we give and therefore guarantee its accuracy . If we've given you advice that is demonstrably incorrect, we'll take responsibility for it and you can return it free of charge* , whether it was specially ordered or not.
That's our Advice Guarantee, so if you have any doubts, please contact us for free, personalized advice via email or WhatsApp.
*If you do not ask for advice, the normal return conditions apply.
Intra-Community EU REGISTRATION
To identify you as a domestic or international business customer, we use a registration form. After we've reviewed your details, we'll activate your account.
We might do some things a little differently than other companies. Below, we explain why we do this and how we work.
Because we specialize in parts, it's important for us to know which product is involved, even if the customer already thinks they know which one it should be according to the invoice. We can't tell what you have over the phone, so most calls end up sending an email or WhatsApp message with photos or even a video. This works much better for us and for you than by phone. This has led us to limit our phone availability so we can focus more on answering questions via email and WhatsApp.
This depends on the stock availability and the delivery time from the supplier if the item is not in stock. The expected delivery time and availability of each item are listed for each item. If you order multiple items, the order will be shipped as soon as all products are available.
As soon as we ship your order, you will receive an email and you can track the package.
We don't recommend coming here for parts with a defective product without first contacting us. Besides the inconvenience of having to remove the entire faucet first, this isn't our approach.
We would appreciate receiving a photo of the defective product in advance by email or WhatsApp as explained above.
Our Pick-up Counter is not intended as an information point for parts, it is purely intended for collecting pre-ordered products.
Our offices, warehouse/distribution center, and collection point are located in our building at Grondzijl 18 in Groningen.
We're available from 9 a.m. to 5 p.m., handling requests and shipping orders. We're a wholesaler, not a traditional retail store. Besides being a conscious decision, this is also a requirement from the municipality of Groningen for us to be located in this industrial estate; retail is not permitted there.
For this reason, if you do come by without contacting us beforehand, you may find the door closed. Orders can be picked up at set times, namely:
Tuesday between 12:00 and 16:30
Thursday between 12:00 and 16:30
Friday between 12:00 and 16:30
Below you will find additional information about our services and guarantees you have
KranenSpecialist is a wholesaler of faucets, parts, accessories, shower sets, and related items such as Quookers. Because we're a wholesaler with an online store, our approach is different from what you're used to in a traditional store. Our office , warehouse , and distribution center are located at our Groningen location. On the right side of the building, we have a pickup counter where you can pick up online orders. The idea is that you place your order online in advance; we don't have a sales counter .
Our business customers can order vital parts such as hoses and internals at our pick-up counter and take them with them immediately.
We do not have an ATM or cash register.
You can collect your online order on these days and times:
Monday: Closed
Tuesday: 12:00 - 16:30
Wednesday: Closed
Thursday: 12:00 - 16:30
Friday: 12:00 - 16:30
Saturday: Closed
Sunday: Closed
When shopping online, customers prioritize quality and reliability in 70% of their purchases. They want this confirmation from a recognized quality mark that complies with European laws and regulations.
By carrying the Qshops Quality Mark, we clearly demonstrate our online store's commitment to codes of conduct, mandatory terms and conditions, privacy policies, and European laws and regulations. This way, you, as a customer, can be sure you're making a safe purchase from a reliable online store or website!
The Qshops Quality Mark is a private-law quality mark for online stores and websites. After assessment and certification, online stores and websites may display the quality mark on their websites and use it in advertising and communications. The Qshops Quality Mark is not a guarantee fund.
After your purchase, you'll have the opportunity to leave a review about the service provided and your experience with our staff. We understand that not everyone has the time or is willing to make this effort, so please understand! If you are willing to do so, whether positive or negative, we would be very grateful. This will help us improve even further in the future!
We do this together with a professional independent party "The Feedback Company"
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